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Hewlett-Packard (HP) Support Ticket - New faulty hp PC

Hewlett-Packard (HP) Support Ticket

New faulty hp PC

Created By: arhman123's Picture arhman123 Last Reply: arhman123's Picture arhman123
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0


This is regarding my purchase in Riyadh Jarir Bookstore on 15 February 2017, where I bought a PC from your official representative.
I came back to them on the same date due to the unbearable noise from this PC.
Due to this issue, I requested them to refund my money, offer a replacement for this faulty model, or even allow me to exchange it for another model (I offered to pay any price difference, if necessary), but they refused all my solutions. They then asked me to keep this PC with me, and come back if the noise continued.

I realized later that they had hidden something important from me, their customer: they did not inform me honestly about their process for replacing products with manufacturing defects.
Their employees deceived me by making me wait for three days, by which time the replacement period of three days for defective products had already passed.
I have followed the right procedures for manufacturing defects by informing them on the same day of the purchase. I now request you for two assurances: first, I would like my entire amount refunded, or I would like this defective PC to be replaced with the same model. Second, I would like your assurance that I will not face this problem from your official representative, for any other PC that will replace. And demand compensatory payments for each day starting 15 FEB 2017
Model: HP All-in-One - 22-b045nx

Serial number: 8CC6520PKD

Kindly get back to me regarding this as soon as possible.

E-MAIL : a_alkanhal@hotmail.com


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