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Hewlett-Packard (HP) Support Ticket - Palo Alto, California - Bad recovery disk

Hewlett-Packard (HP) Support Ticket - Palo Alto, California

Bad recovery disk

Created By: flowermom54's Picture flowermom54 Last Reply: flowermom54's Picture flowermom54
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

I have An HP dv9500 notebook,the first time in four years its time to reformat,when I tryed to use the recovery partition I get error#0x40010013000001002,
So I think lucky me I bought a recovery disk when I bought the computer,and I get 2 hours into recovery when it stops with the message Recovery Has Failed details or retry.I now read that the disks are Bad and hp knew it .I'm paying for the new disk + shiping.and thats it for HP and me.


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