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Hewlett-Packard (HP) Complaint - hp officejet 6600 series - officejet 6600 series printer
Hewlett-Packard (HP) Complaint

Hewlett-Packard (HP) Complaint

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hp officejet 6600 series - officejet 6600 series printer


very disappointed with the product, the wifi is very weak, most of the time it never works. the cartridges are very expensive ect...anyway, the real problem began when i changed the cartridges and the printer stopped responding, i followed all the steps on the HP website, which were very helpful but it didnt fix the issue. So i decided to call customer services, the agent was very nice and willing to help....once i explained the issue she offered 3 different packages to continue the service call, i was very confused....once of the offers was to pay a one time fee to try and fix the issue, the other was a fee for a full year service of troubleshooting and the final offer was a replacement fee. All of this made no freaking sense to me, i was not willing to pay a fee to continue the troubleshooting and of course i wouldn't pay for a full year of troubleshooting fee.....the agent suggested the 3rd option which was a replacement of the printer for the cost outlined on their website. The issue, the replacement cost was more expensive then what i paid for the printer at Costco in Montreal. Therefore i came to a friendly conclusion with the agent which was simple....i was to open my office window, throw the printer out the window and never buy a HP product again.....sad story.


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