Hewlett-Packard (HP) Complaint
Wrong information for replacement printer cartridge - did not match model number - Hewlett Packard HP Desk Jet Printer 2130
We did nothing wrong, we paid good money for a printer. We purchased the cartridge that was suitable for that printer, twice. it did not fit. we asked for help. none was received or offered.
We are very disappointed with this situation and extremely frustrated at not being able to print from home; legal documents that we need urgently. It is inconvenient and unsatisfactory. We wish for someone to take responsibility, replace the cartridge and at least offer to help. As an American company I am sure this is not the customer experience your company builds its name upon. I await your response asap as we have no printer and no recourse here in Israel.
This is a product for the European market and an adjustment should have been made on purchase with he correct details supplied to save us both this unnecessary inconvenience and frustration resulting in poor customer service and disappointment in brand.
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