Hewlett-Packard (HP) Complaint
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Terrible Customer Service - HP notebook
Do not both buying anything from HP! If you ever have an issue, you will not be able to contact anyone to sort it out so it's pointless!
So a couple of months ago I purchased a HP Notebook. Since it arrived, the M button hasn't been stuck down and occasionally doesn't work. I decided to check my warranty to get it repaired. I only purchased this laptop in May 2017 and it says my warranty expires in October 2017, not even 6 months?! So I acted quickly to get this repaired before the warranty runs out.
I spent hours on HPs website to try and find someone to contact. Their online web chat service just doesn't work at all, it constantly says it's down for maintenance. I wasn't able to raise a ticket because apparently my machine didn't exist according to their website! I then contacted HP via facebook just to be told they cannot help me as my computer is a "business" machine and gave me a link to their shitty site with no contact information. I wasn't happy with this so I messaged back to explain that I cannot raise a query on their website as they don't believe my laptop exists. I just got told again they cannot help me and then they gave me an American number to call to fix it.. I live in the UK so that isn't going to help me in anyway!
I finally found a number on their website for "Customer Service Technical Support" which was 0207 660 0596. I called this number twice, the first time I was on hold for 15 minutes and just gave up and the 2nd time I was on hold for nearly 40 minutes and then gave up.
All I want is for my laptop to be repaired when it arrived faulty anyway! You cannot seem to contact this company!! They are god damn useless and I am extremely pissed off that I am just being fobbed off constantly!!
So a couple of months ago I purchased a HP Notebook. Since it arrived, the M button hasn't been stuck down and occasionally doesn't work. I decided to check my warranty to get it repaired. I only purchased this laptop in May 2017 and it says my warranty expires in October 2017, not even 6 months?! So I acted quickly to get this repaired before the warranty runs out.
I spent hours on HPs website to try and find someone to contact. Their online web chat service just doesn't work at all, it constantly says it's down for maintenance. I wasn't able to raise a ticket because apparently my machine didn't exist according to their website! I then contacted HP via facebook just to be told they cannot help me as my computer is a "business" machine and gave me a link to their shitty site with no contact information. I wasn't happy with this so I messaged back to explain that I cannot raise a query on their website as they don't believe my laptop exists. I just got told again they cannot help me and then they gave me an American number to call to fix it.. I live in the UK so that isn't going to help me in anyway!
I finally found a number on their website for "Customer Service Technical Support" which was 0207 660 0596. I called this number twice, the first time I was on hold for 15 minutes and just gave up and the 2nd time I was on hold for nearly 40 minutes and then gave up.
All I want is for my laptop to be repaired when it arrived faulty anyway! You cannot seem to contact this company!! They are god damn useless and I am extremely pissed off that I am just being fobbed off constantly!!
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Review Rating: 2 out of 5
Reviewed By: lmgodley
Company: Hewlett-Packard (HP)
Product: HP notebook
Date Added: 7 years ago
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