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Hewlett-Packard (HP) Complaint - NEW HARD DRIVE - HP 350G1
Hewlett-Packard (HP) Complaint

Hewlett-Packard (HP) Complaint

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NEW HARD DRIVE - HP 350G1


on 4/08/15 I called to the call centre to get a new hard drive as my laptop is still under warranty, was told to send a proof of purchase as it shoed that I was out on warranty. I send it through on 5/8/15 & I was promised that it will be updated & I will get my new hard drive. I called them on 06/08/15 & 07/8/2015 & was told they busy processing. on 11/08/2015 I get an email to say my proof is in the wrong format. 3 days wasted on phone calls & no one said anything to me. on the 11/08/2015 I send through the right one & was told the case would be put on the priority list.
I send an email to (Omer, Yomi yomi.omer@hp.com) yesterday asking about the progress my mail was read but there was no response.

10 days later after & I am still clueless to what is going on.

I am a self employed person that needs the laptop to generate income for my business & family. 1 day without one is a real loss to me, now I have already suffered 6 business days.

right now, I REGRET CHOOSING HP!!!!!


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