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Hewlett-Packard (HP) Complaint - HP Pavilion warranty expires; software fails - HP Pavilion 360
Hewlett-Packard (HP) Complaint

Hewlett-Packard (HP) Complaint

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HP Pavilion warranty expires; software fails - HP Pavilion 360


My 14-year-old son bought the Pavilion 360 last year to play online games. Only thing installed was anti-virus software. Yesterday it wouldn't boot... error message said a device couldn't connect or be accessed. Funny thing is, last week there was an on-screen message saying the 1 yr warranty had just expired. Had to spend $60 before the tech (who barely spoke English) would even help us. Was told it was a software issue (which was fixed by deleting & reinstalling windows), but I'd be willing to bet the "software issue" was actually triggered by the fact that we didn't renew the warranty. Seems like a very lucrative scam. If not, it's a pretty amazing coincidence. I bought my Dell laptop five years ago; still haven%u2019t had any issues with it!


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