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Hewlett-Packard (HP) Complaint - HP Officejet 4630e-All-in-One printer new but would not scan. - Hewlet-Packard Officejet 4630e All-in-One Printer
Hewlett-Packard (HP) Complaint

Hewlett-Packard (HP) Complaint

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HP Officejet 4630e-All-in-One printer new but would not scan. - Hewlet-Packard Officejet 4630e All-in-One Printer


I purchased this printer because my old HP all in one printer would not function with the new HP Envy desktop computer. I only had the printer for 3 days and the first time I tried to fax which required the document to be scanned, it failed to work. I contacted HP Customer Service, they did remote diagnostic and advised me the scanner was inoperable and had to be replaced. They required me to pay for the shipping of the replacement printer. It cost me $17 for 2 day shipping. I paid it because I need the printer and fax capabilities. I received the replacement timely. Called them to complete setup and test the new device. It was working fine. I noticed on the back of the unit that it is refurbished. I asked the technician why a new printer was being replaced with a refurb. they told me that is policy. They also told me that my refurb is only warranteed for 65 days. My new one was warranteed for 1 year. I would think I would at least have the same warrantee period if they stand by their repairs. Not pleased at all. Wish I had waited and bought one locally. This will be my last HP purchase. I don't like how they do business.


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