Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Hewlett-Packard (HP) Complaint - Failed Computer Recovery - HP Pavilion dv 9000 series notebook
Hewlett-Packard (HP) Complaint

Hewlett-Packard (HP) Complaint

ADVERTISEMENT

Failed Computer Recovery - HP Pavilion dv 9000 series notebook


I was getting error message ( "The exception unknown software exception (0xc0000409) occurred in the application at location ------" ) while performing system recovery using Recovery Manager and also using Recovery Disc. On the HP web site HP acknowledges that "When attempting the recovery process, the following error sometimes occurs on dv6500, v6500, dv9500, and later series notebook PCs with an Intel processor: The Recovery Attempt Has Failed." HP recommends the solution stating " If you experience a recovery failure error when attempting the recovery process, contact HP Service and Support to obtain the latest HP Notebook Recovery kit. You will receive a supplemental recovery disk. When you receive the complete HP recovery kit, follow the normal recovery process and insert the supplemental recovery disk when prompted." But, HP will charge you to $15.00 + S & H to send you this supplemental recovery disk. Everyone who has bought HP's dv6500, v6500, dv9500 series computers should protest against this practice of charging to fix a problem that HP knows happens due to some defect in their product. Well, I have ordered the Recovery Disc because I have no other choice. But, I am throughly disappointed with the Customer Service experience with HP. I will think twice before I buy HP products. And, I will do my best to discourage others from doing so by pointing out my experience.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Hewlett-Packard (HP)
SUBMIT a ticket
for Hewlett-Packard (HP)
WATCH videos
for Hewlett-Packard (HP)
More Hewlett-Packard (HP) Reviews and Complaints MORE reviews and complaints
for Hewlett-Packard (HP)

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Hewlett-Packard (HP) reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team