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Hewlett-Packard (HP) Complaint - Beware
Hewlett-Packard (HP) Complaint

Hewlett-Packard (HP) Complaint

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Beware


I purchased an HP 8500 online from Amazon and the printer arrived not working. HP wanted to send a rehab unit as a replace for a printer never used. To add insult to injury,HP's spokesperson, Aaron Campbell actually stated there was no one in the company over him for me to challenge the rehab policy, HP's so called decision maker had no problem dissembling with me--shame on him and shame on HP.

Having run companies, I would terminate Mr. Campbell for refusing a customer the right to speak to his immediate boss.


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Comments


justicejim says: (8 years ago)
 0
I am having the same problem. How do I reach Caleb Harris. I have purchased HP products for years. In fact, I have a hp printer at home and one at the office. I had traded up for a L7780 Multifunction printer when my other hp printer was having problems. Then in July 2010, I was having a problem with the L7780 and was talked into trading up for a Officejet Pro 8500 All in One Wireless for $299. When I received it, it was no trade up at all. In fact, you could buy the same printer for the same price at local shops. I did get an additional 2 year extewarranty because I did not want or need more printer problems. What happened? Now, in October, I have had to contact hp support on three different occasions because the printer wireless cannot find any routers, especially mine. So, I have spent hours working on the printer. This time it never finds the router after 4 hours on the phone. So, they decide to send me a refurbished printer with a 90 day warranty.



1larryfox says: (8 years ago)
 0
One day after I wrote the comment regarding HP's hostile representative, I received a call from Mr. Caleb Harris called me directly: 1. He is Mr. Campbell's immediate superivsor. 2. I was correct that I am entitled to a new replacement, not a rehab. 3. The Company thanks me for my loyality and apologizes for the mistreatment. 4. The Company will reward me for my patience and loyalty.




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