Hewlett-Packard (HP) Consumer Complaints All Reviews

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Hewlett-Packard (HP) Reviews

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  • Don't buy HP Printers



    Hello, Recently I bought an HP printer. When I opened the packaging, I found no USB cable to connect my printer to my computer. I called the reseller who told me that the problem was with HP itself. THEY NO LONGER SUPPLY USB CABLE FOR PRINTERS. When I learned about this, I was furious. It is just like buying a mobile phone brand new but you are not provided with the battery or charger but only with the phone which makes the latter useless unless you invest some more money to buy a battery or charger. This is exactly the analogical situation of what happened to me when I bought this HP... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Tenor420's Picture   Tenor420    0 Comments   Comments
  • laptop keeps falling apart



    My laptop was approximately one year old (two weeks before warranty lapse) when the case came apart at the left hinge. I called HP and after some discussion they finally agreed to fix it. They sent me a box and I sent it in for repairs. After the computer was returned the case at the left hinge came apart after a couple of weeks or so. Then last week it started smelling like burning wires etc so I wonder if it is safe to use. I called them and they will not fix it again since it is out of warranty. It was not out of warranty when the problem happened. The computer has not been... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    fran1238's Picture   fran1238    0 Comments   Comments
  • HP gives no help



    I had this printer until it was a couple of months out of warranty and then it would no longer print black ink, which is what I primarily need it for. I switched out cartridges, tried every test and alignment they offered, went online, found nothing, asked for someone to call me%u2014no one ever did. I searched for someone that would work on it, but no one works on them. Finally because of my business needs I just threw the whole thing away and spent $500 on a new Brother. Sad for HP because this was my second one and I had purchased another for my Mother...no more. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    mabernethy's Picture   mabernethy    0 Comments   Comments
  • Ripped off



    I recently contacted HP for my HP 110-023w regarding not being able to connect to the Internet. The technician offered me all kinds of paid support from $99.99 up to over $200.00 for the service. I took the $99.99 because I really did not know if they would be able to solve my problem of not being able to connect to the Internet. They did not. The technician assured me over the phone that he could fix the problem, but he first needed my credit card informaton! I should have known then it was a bad omen. I stayed on the phone with a number of technicians for over 5 hours being... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    csanctify's Picture   csanctify    0 Comments   Comments
  • Blue Orbiter Corporation



    About three months ago I bought an HP all-in-one. This is absolutely the worst computer I have ever bought--and I have been buying them for thirty years. Absolutely not user friendly. The things that bother me the most is the difficulty in adding software, all the games and other applications that already come with it that are useless and how it hides all sorts of buttons so that I need to memorize many details on how to find certain commands. It reminds me of the old DOS days when one had to keep a list of commands pasted next to the monitor in order to use the word processor properly. I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    gleongelpi's Picture   gleongelpi    0 Comments   Comments
  • HP All-In-One Officejet 6600 Is a Big Disappointment! Don't Buy It!



    Very disappointed with HP Officejet 6600. The damn thing is always checking itself, forever, forever,...Also, I don't use color ink for printing. Yet one or more of the color ink cartridges would run out of ink, and the printer would not work even if I print only in black. Why does it use up the color ink when I print in black only? Why would it not work without replacing the color ink cartridge(s) when I want to print only in black ink? It would also switch to FAX mode by itself for no reason, and it would keep ringing, ringing, ringing, annoyingly. The paper jam is difficult to fix... More...
    (Miscellaneous)
    RCXY's Picture   RCXY    0 Comments   Comments
  • Anti Virus sign up



    printer had crashed. Called HP for support said viruses were on my computer. Signed up and paid $500 for 5 yr virus protection.Never have done anything like that before. It was the tactics used that I hated. As soon as I mentioned I was older and not that teckie it was like they swooped in for the kill. Gave me a couple options and told me not to get my computer guy because I needed a level 3 hacker person. Just feeling today like I was kind of scammed. Hope I will not regret doing this and HP will live up to what was promised. Need to change your tactics! More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    itsy72's Picture   itsy72    0 Comments   Comments
  • Horrible Service



    I had an HP Envy notebook. Suddenly one day I got an error that said "Display Driver stopped working," I rebooted, and got the same error. I called HP support. They said to run a Refresh (resets everything except documents and music). Apparently the Refresh resets all the Windows updates, because when the Refresh finished I checked and the system wanted to install over 100 updates. The updates failed, so I called HP again. They had me run a Systems Recovery (resets PC to factory shipped condition), Again, the Windows updates failed. I called HP Support once again. This time they... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    BobPollitzer's Picture   BobPollitzer    0 Comments   Comments
  • HP G7



    Less than 2 years ago I bought two HP G7 laptop computers for my adult children. I am a widow who is disabled, and purchasing two laptops was a HUGE expense for me! After the warranty was up, both of the computers physically fell apart at the hinge. Both computers are now worthless! HP should be ashamed of themselves for selling laptops that are poorly made. I've googled this problem, and it seems as though this is a common problem with this model and others! I want my money back, however, HP, of course, will not comply! Is there a class action lawsuit filed against them for... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    psa12459's Picture   psa12459    0 Comments   Comments
  • new note book order



    I ordered a hp note on 24sept and order number SCP0512909. on 30sept 2014 I received a note from hp saying that my payment received on 29sept. the worst part is, I will receive my note book on 30 nov. one month after my order. money first and delivery at their own convenience. is this how hp work. take money, let the buyer wait at their sweet time. at this rate hp computers will close down because others flying fast while hp still floating in the old era of superiority. wake up hp More...
    (Delivery Services)
    pbala's Picture   pbala    0 Comments   Comments
  • Network problem, camera quality



    I bought a new HP slate 7 voice tab on 20th june 2014. after bring it home i noticed that it has charging problem then i again went to that shop . he ask me to make a DOA of the product . because i spent my precious money so i have to go to HP service center far away from my place on the very next day of purchase travelling to 1.5 hrs then went back to that shop and get the different piece but in this i Also facing the problem with network. m a professional i hav work over phone but i am unable to do also the voice quality is very bad. the camera is also very low quality.. nw i apologize... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Best Buy



    This is my first computer that I purchased in January of 2014, since the first one did not work properly so I got another one that is working even worst. I have no applications on it or downloads. When I watching a video, the screen turns green and when I cut it off, it comes back on after a period of time. I have had to restore it 4 times and still paying on it. I will never buy anything from HP again !!!!!! More...
    (Credit Cards, Finance, Banks)
    Milesdebra's Picture   Milesdebra    1 Comments   Comments
  • Hewlett-Packard (HP) Consumer Complaint



    I'm getting ready to drop of my laptop at a recycling center tomorrow, but not before I just express my woes about HP. I bought an HP Pavilion dv6000 a few years ago. I was getting ready to return back to school. This was my first brand new laptop that was all my own. I paid $700 plus for it. After two months I had to take it back to BestBuy and get it fixed. I got it back and it was working fine, until it started to shut off again for no reason, and I ended up losing term papers that I eventually had to rewrite. Took it back a second time, they sent it away to be fixed again. About... More...
    (Miscellaneous)
    katjoy's Picture   katjoy    0 Comments   Comments
  • Desperate and unhappy costumer



    To whom it may concern, I am writing this letter as a very displeased costumer. I own an hp laptop and in less than a year, it has broken down more than seven times. Despite all these problems hp refused to change my laptop, which was obviously faulty. I have already spoken to three senior hp managers who all refused to exchange my laptop and merely suggested I kept on sending my computer to be repaired bad I have been doing so every two months as the laptop breaks down and I find a different problem soon after I have gotten it back from the repair shop. This is obviously a nuance for... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Albertoh1's Picture   Albertoh1    0 Comments   Comments
  • WEEK#6 horrible hp service



    I purchased the HP ENVY 15 J048TX Notebook on 10th October 2013. I also have an HP Care Pack as I am a student and I travel for academic purpose. I am currently in France and my laptop keyboard, finger print recognition and keypad stopped working suddenly somewhere end of March 2014. I gave my laptop for repair to Felxtronics which apparently takes care of HP product reparation in France on 14th April, 2014. It is 25th MAY today around 6 weeks and I haven't received my laptop yet. I have spent around 64 euros on calling customer service and there is no one who speaks in English... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    moto007's Picture   moto007    0 Comments   Comments
  • HP cartridges



    After being a HP costumer for many years, I will never buy another HP product, I bought a top of the line wireless printer a couple months ago and called them several times about the number of copies from my ORIGINAL STORE BOUGHT cartridges I got all the XL colors and I was getting very few pages. HP costumer service NEVER cared and said I was exaggerating. I am very happy to report now that I started buying XL refurbished ones for 1/5 of the price that work excellent and give me more that twice the pages as the originals. I don't care it voids their "warranty" if they cant... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    coneja23's Picture   coneja23    1 Comments   Comments
  • HP printer cartridge deception



    I purchased a remanufactured black ink cartridge (for a C4280 Photosmart printer) from Giant Eagle, Inc. here in Pittsburgh, PA. I have purchased this particular cartridge in the past (though not recently) and had absolutely no problems. However, it is my firm understanding that HP printers will not anymore allow for the use of "after market" cartridges as such. Giant Eagle, Inc. continues to sell these, but they have now all been marked "Discontinued" for obvious reasons. HP should have had Giant Eagle pull these from their shelves and not make them available,... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    gemantel's Picture   gemantel    1 Comments   Comments
  • hp officejet 6600 series



    very disappointed with the product, the wifi is very weak, most of the time it never works. the cartridges are very expensive ect...anyway, the real problem began when i changed the cartridges and the printer stopped responding, i followed all the steps on the HP website, which were very helpful but it didnt fix the issue. So i decided to call customer services, the agent was very nice and willing to help....once i explained the issue she offered 3 different packages to continue the service call, i was very confused....once of the offers was to pay a one time fee to try and fix the issue,... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    anthony6100's Picture   anthony6100    0 Comments   Comments
  • HP not honoring warranty



    i filed a complaint on -Received: 5/4/12 8:21:35 AM UTC To: HP Home & Home Office Store about a laptop notebook model-HP Pavillion dv7 Notebook PCproduct number-LW465UA#ABA serial number-5CH1270CC9 date and place of purchase-on Amazon from a seller Data Master LLC.On Aug 13th 2011. was issued this tracking number for complaint#660663-1034446#.did the required diagnostic tests and got this-failure ID:60FTVQ-5MV64L-MFH15G-C09703. Status-replace. on 28th may 2012 i got this response from HP-Keisha, from your e-mail message, it is apparent that the Battery is faulty and needs to be... More...
    (Repair Services)
    missoriel's Picture   missoriel    0 Comments   Comments
  • Gift Voucher not yet received even after end of 50 days



    I purchase HP inkjet printer with order no 288591 online and got delivery on 1st Jan 2014. I had an issue with inkjet cardride spke to HP tech advisre on 1st jan around 6pm and she had messed up whole thing. My complaint on this is yet to be resolved. Also with the order placed i should get Rs 1000 voucher 'Arvind Mill' i submitted bill and spoken nearly 15 phone calls without resolution....On 13th Feb spke to HP customer service supervisor Mr Sharma who promised me to look into this but not yet resolved so called your customer service executive and spoke to Miss Priya she has... More...
    (Miscellaneous)
    kamalkumar13's Picture   kamalkumar13    0 Comments   Comments
  • HP



    I purchased a new compaq R201 monitor on 19/12/2012 from Ernakulam, Kerala alongwith a new assembled computer system. The monitor is having warranty for three years. Invoice No is J680 dated 19/12/2012 of Newtec Computer Systems, Cochin-16. After six months the monitor started to show horizontal lines. I called HP customer care No. 1800 114 772 and booked complaint with ticket No. CA1304431 on 17/10/2013. The executive promised replacement within one week and asked to contact the local dealer viz Redington over telephone No. 0484 3953200 after one week if no response by then. Nobody called... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    thankav's Picture   thankav    0 Comments   Comments
  • Hard Sell



    They're beginning to hard sell customers on their HPTune up product which the customer then has to pay for. On my first call today I got a rep who wouldn't even remote view my notebook the way previous reps had done - just asked me if I'd downloaded anything recently/when the problem started/and again when the last time was I'd downloaded something - He then informed me there was a new virus going around/he'd heard this issue before/that he'd been doing this for years and knew what he was talking about (refusing to log in)and that I'd have to be txfrd to... More...
    (Miscellaneous)
    1pastcust's Picture   1pastcust    0 Comments   Comments
  • HP dv7 laptop is worthless



    I bought this laptop from Best Buy almost 2 years ago, and have been plagued with issues. First, I noticed the screen flickered and pixelated lines would run across the screen unless the screen was titled just so. I thought nothing of it and kept using the computer. Then, the CD/DVD drive quit - for no reason. It stopped working and hasn't worked since. Then, I noticed that if I closed the screen halfway, the computer would shut down. No logging off, the computer would just shut off. After that I found out that the integrated webcam doesn't work, and according to forums I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    gage25's Picture   gage25    0 Comments   Comments
  • Hp 4620 printer



    I have a printer still under warranty. I used it 3 times and it kept crashing my computer and would not print. I thought it was the ink so I bought new ink and still would not print. I called your support and you could not fix over the phone so you sent someone from IYogi out to fix it. I was charged 169.00 for a repair man to come fix my printer that is under warranty. He called you and said the thing was no good and had major problems. You told me I had to send my printer to you and you would send me a new printer I would use for 8 months then you would send me a box to return the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • customer service- Laptop



    Sir, I am a regular customer of Hewlett-Packard (HP). I purchased a HP 2000-2116TU laptop on 14th November 2012. NOW IN WARRANTY PERIOD. I am facing some major problems like: 1. Laptop Screen problem 2. Bluetooth connectivity problem For immediate Service Please. Details: 2000-2116TU Serial No. 5CB2281FZN Product Id. B8NO1PA#ACJ Email: debasisbhuyan@gmail.com Contact No. 9437766558 your's faithfully, Debasis Bhuyan More...
    (Repair Services)
    Debasis's Picture   Debasis    2 Comments   Comments
  • Incompetent Technicians



    I have a 2009 HP Netbook 110-1040TU, which I am planning to sell . So what I did is I tried to restore it from Factory Reset. Unfortunately, I forgot to plugged in the netbook while it was running Restore using Roxio. Expectedly, the Win XP corrupted. So I went to HP Service Center Buendia, to report my problem and asked them to restore it from a factory Reset. They accepted the unit and after 2weeks, they released the unit, I was satisfied then as I can see my Win XP running again. Later, as I was ready to sell the unit, I checked again to see if everything is ok, later to find out that... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Tummygreed's Picture   Tummygreed    0 Comments   Comments
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