Hewlett-Packard (HP) Consumer Complaints All Reviews

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Hewlett-Packard (HP) Reviews

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  • HP printer cartridge deception

    I purchased a remanufactured black ink cartridge (for a C4280 Photosmart printer) from Giant Eagle, Inc. here in Pittsburgh, PA. I have purchased this particular cartridge in the past (though not recently) and had absolutely no problems. However, it is my firm understanding that HP printers will not anymore allow for the use of "after market" cartridges as such. Giant Eagle, Inc. continues to sell these, but they have now all been marked "Discontinued" for obvious reasons. HP should have had Giant Eagle pull these from their shelves and not make them available,... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    gemantel's Picture   gemantel    0 Comments   Comments
  • hp officejet 6600 series

    very disappointed with the product, the wifi is very weak, most of the time it never works. the cartridges are very expensive ect...anyway, the real problem began when i changed the cartridges and the printer stopped responding, i followed all the steps on the HP website, which were very helpful but it didnt fix the issue. So i decided to call customer services, the agent was very nice and willing to help....once i explained the issue she offered 3 different packages to continue the service call, i was very confused....once of the offers was to pay a one time fee to try and fix the issue,... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    anthony6100's Picture   anthony6100    0 Comments   Comments
  • HP not honoring warranty

    i filed a complaint on -Received: 5/4/12 8:21:35 AM UTC To: HP Home & Home Office Store about a laptop notebook model-HP Pavillion dv7 Notebook PCproduct number-LW465UA#ABA serial number-5CH1270CC9 date and place of purchase-on Amazon from a seller Data Master LLC.On Aug 13th 2011. was issued this tracking number for complaint#660663-1034446#.did the required diagnostic tests and got this-failure ID:60FTVQ-5MV64L-MFH15G-C09703. Status-replace. on 28th may 2012 i got this response from HP-Keisha, from your e-mail message, it is apparent that the Battery is faulty and needs to be... More...
    (Repair Services)
    missoriel's Picture   missoriel    0 Comments   Comments
  • Gift Voucher not yet received even after end of 50 days

    I purchase HP inkjet printer with order no 288591 online and got delivery on 1st Jan 2014. I had an issue with inkjet cardride spke to HP tech advisre on 1st jan around 6pm and she had messed up whole thing. My complaint on this is yet to be resolved. Also with the order placed i should get Rs 1000 voucher 'Arvind Mill' i submitted bill and spoken nearly 15 phone calls without resolution....On 13th Feb spke to HP customer service supervisor Mr Sharma who promised me to look into this but not yet resolved so called your customer service executive and spoke to Miss Priya she has... More...
    kamalkumar13's Picture   kamalkumar13    0 Comments   Comments
  • HP

    I purchased a new compaq R201 monitor on 19/12/2012 from Ernakulam, Kerala alongwith a new assembled computer system. The monitor is having warranty for three years. Invoice No is J680 dated 19/12/2012 of Newtec Computer Systems, Cochin-16. After six months the monitor started to show horizontal lines. I called HP customer care No. 1800 114 772 and booked complaint with ticket No. CA1304431 on 17/10/2013. The executive promised replacement within one week and asked to contact the local dealer viz Redington over telephone No. 0484 3953200 after one week if no response by then. Nobody called... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    thankav's Picture   thankav    0 Comments   Comments
  • Hard Sell

    They're beginning to hard sell customers on their HPTune up product which the customer then has to pay for. On my first call today I got a rep who wouldn't even remote view my notebook the way previous reps had done - just asked me if I'd downloaded anything recently/when the problem started/and again when the last time was I'd downloaded something - He then informed me there was a new virus going around/he'd heard this issue before/that he'd been doing this for years and knew what he was talking about (refusing to log in)and that I'd have to be txfrd to... More...
    1pastcust's Picture   1pastcust    0 Comments   Comments
  • HP dv7 laptop is worthless

    I bought this laptop from Best Buy almost 2 years ago, and have been plagued with issues. First, I noticed the screen flickered and pixelated lines would run across the screen unless the screen was titled just so. I thought nothing of it and kept using the computer. Then, the CD/DVD drive quit - for no reason. It stopped working and hasn't worked since. Then, I noticed that if I closed the screen halfway, the computer would shut down. No logging off, the computer would just shut off. After that I found out that the integrated webcam doesn't work, and according to forums I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    gage25's Picture   gage25    0 Comments   Comments
  • Hp 4620 printer

    I have a printer still under warranty. I used it 3 times and it kept crashing my computer and would not print. I thought it was the ink so I bought new ink and still would not print. I called your support and you could not fix over the phone so you sent someone from IYogi out to fix it. I was charged 169.00 for a repair man to come fix my printer that is under warranty. He called you and said the thing was no good and had major problems. You told me I had to send my printer to you and you would send me a new printer I would use for 8 months then you would send me a box to return the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • customer service- Laptop

    Sir, I am a regular customer of Hewlett-Packard (HP). I purchased a HP 2000-2116TU laptop on 14th November 2012. NOW IN WARRANTY PERIOD. I am facing some major problems like: 1. Laptop Screen problem 2. Bluetooth connectivity problem For immediate Service Please. Details: 2000-2116TU Serial No. 5CB2281FZN Product Id. B8NO1PA#ACJ Email: debasisbhuyan@gmail.com Contact No. 9437766558 your's faithfully, Debasis Bhuyan More...
    (Repair Services)
    Debasis's Picture   Debasis    2 Comments   Comments
  • Incompetent Technicians

    I have a 2009 HP Netbook 110-1040TU, which I am planning to sell . So what I did is I tried to restore it from Factory Reset. Unfortunately, I forgot to plugged in the netbook while it was running Restore using Roxio. Expectedly, the Win XP corrupted. So I went to HP Service Center Buendia, to report my problem and asked them to restore it from a factory Reset. They accepted the unit and after 2weeks, they released the unit, I was satisfied then as I can see my Win XP running again. Later, as I was ready to sell the unit, I checked again to see if everything is ok, later to find out that... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Tummygreed's Picture   Tummygreed    0 Comments   Comments
  • I'll NEVER buy HP again!

    Bought a HP printer in April. Made the mistake of enrolling in "INSTA INK" don't do it! I repeat DON'T DO IT!! It took two days and several hours of holding on the phone because they were so disorganized! I should have known right there but I cut them some slack! Ended up not needing the service and was easier to just drive down a mile to Office Depot and purchase an ink cartridge for $10! I had been paying $5.99 a month and asked for a refund on $32 balance. I never was denied a refund by HP and that's after 90 mins. of holding being transferred to 7 different... More...
    gracieswalker's Picture   gracieswalker    0 Comments   Comments
  • Hp Pavilion g6 laptop

    I bought this lap top from future shop. Had it 30 days , when I hit the screen and it would not work. I went back to future shop, to be told my purchased warranty would not cover this. (I got my money back for the warranty) I proceeded to contact HP. In all fairness they quickly sent me a box and covered the cost of sending it back. They then proceeded to tell me it would cost 450 to fix this. No way, I said send it back. They sent it back fixed. Wow ...it was a bonus . I guess they fixed by mistake. Story don't seem to bad so far right. Since having this Lap top a few... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Georgiegirl's Picture   Georgiegirl    0 Comments   Comments
  • Windows 8

    OK. I will type this again because this program just deleted everything I just typed which only adds fuel to the fire I have over buying a HP computer with Windows 8. OK, when you buy a new car you have to acclimate yourself to it. Where are the controls? How do they work in this car. Let's talk about Windows 8. I can LEARN how to use my new computer by going through Support or I can PAY to buy someone to assist me. Come on!!! I have NEVER in my entire life and I am 50 bought something that was a bigger piece of crap than this!!! I CAN NOT DESCRIBE HOW UPSET THIS USER UNFRIENDLY... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Melissah's Picture   Melissah    1 Comments   Comments
  • HP 2nd broken printer

    Shortly after purchase of an HP officejet 100 mobile printer, The printer was replaced with a damaged head" under Warranty. It is now just over 2 years old. The printer is lightly used and looks new. I have purchased extra batteries and print cartridges for it. When it stopped working I followed support on line and then via phone. The problem was again diagnosed as a damaged "head", a recurrence of the original problem. The Telephone rep told me the printer was not repairable and offered me a substantial discount for 1 day only on a replacement printer for "$290... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Jmcbuilder's Picture   Jmcbuilder    1 Comments   Comments
  • Worst customer service ever!!

    DO NOT BUY A HP PRODUCT!!!!!!!!!!!!! iF YOU EXPECT ANY CUSTOMER SERVICE forget it!!! YOU want to trace YOUR calls with YOUR notes, names, employee identification, etc, yet, they refuse to give you that information. Yet, they spend all day and night verifying your social, your phone number, your address, etc Their favorite trick is to put you on hold then just cut off the call. Because they wont give you a customer service ID they know you can't report them. Then they outright lie. Because they lie and promise something then dont follow thru I have to call them day after... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    LiquorGood's Picture   LiquorGood    0 Comments   Comments
  • Best Buy defective product

    This is copy from the email that I sent Best Buy: I am writing to you as a long time customer of Best Buy. Although I would not normally take the time to write to corporate, it seems that I have no choice. On March 15, 2013, I purchased a laptop computer on-line and opted for in-store pick-up. This order came packaged with Trend Micro-Titanium Internet Security. I paid $584.36 with tax. The computer worked fine until about two weeks ago, when I started having problems with the touch pad freezing and the cursor disappearing. I assumed it was user error (perhaps I was going to fast) and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    aileendq's Picture   aileendq    0 Comments   Comments
  • Very disappointed with HP

    Ordered a custom system online on March 30, 2013 paid with PayPal. Scheduled to ship by April 17, 2013. On April 18th when I called to find out status they informed me that they couldn't find out when it would ship and I would need to call back in 24-48 hours and they should be able to tell me. I paid for two day shipping so I would receive system on or before April 19. I said that since system did not ship on agreed date and would not arrive in agreed time period that I am cancelling the order and wanted my money refunded in the same timeframe they we paid for the order they could... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    boxman37174's Picture   boxman37174    1 Comments   Comments

    I bought a HP printer and the wireless feature did not work called hp tech support they said I needed to fix our problems on our computer to get the wireless feature working it cost 80$ the problem was not solved we then bought a new router that worked then we called HP tech support and explained that our computer was locking up and moving really slow they said it was not their fault and it was a different support I do not see how it could be the number I dialed was in with the paper work with our new printer. Our 1k$ computer is junk now Just a friendly reminder stay away from HP tech... More...
    (Repair Services)
  • Complaint No: 4692276897

    Hello, As per attached bill copy I bought Hp DV6 -6155TX on 10th December 2011, complaint number 4692276897 was registered on 12th June 2012 for display back cover damage by Simtech computations pvt ltd pune. As I need to travel on site for some work, I told them to do it urgently but according to them it'll take at least 2 week to process this compliant. This issue was not resolved by them in three weeks and they are not responding any of my calls after this. As per schedule I travel on site. During my stay in Johannesburg I'd tried to repair it from HP center but as it is... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    kaustubh's Picture   kaustubh    0 Comments   Comments
  • So Disappointed!!!

    We bought an HP all in one at Nebraska Furniture Mart in Kansas Cityin May of 2011. We were sold on the HP after the salesman showed us the HP and all that it would do. We thought "this will be great, our grandkids can do their homework and we will have a good reliable computer for ourselves." We even bought all of the spy ware etc. that was recomended. Of course this computer cost way more than we had planned on spending and we had to finance it but we thought "this will be worth it, a good brand name on a good computer." We don't even have it paid for and... More...
    (Home Improvement)
    kimmer1's Picture   kimmer1    0 Comments   Comments
  • Delay in Delivery and no feedback From HP

    Dears, The products of HP are the best products on the world that i ever used, their services are great but i'm shocked and wondered about the HP partners that reflects the image of the mother company. I have a problem with HP and i'm still facing, that i Ordered a printer (MFP) and the first scheduled date was on 14-oct-2012 then before one week of arrival they changed it again to 12-Nov-2012 and util today 7-nov-2012 the HP partner is trying to contact HP to know if this date changed or not and to update me with the latest, and as they informed me that they can't reach or... More...
    (Delivery Services)
    tareqelena's Picture   tareqelena    0 Comments   Comments

    I will never buy an HP product as long as I am alive! Paid $1700 for what was suppose to be a good upgraded laptop. one week into this piece of crap and HP charged me $60 to marry it up to my monitor. After an hour, the guy still not having a clue, wanted another $60 I said no. fixed it myself with information I was giving him that he was to dumb to understand. Then, I doubt if I used the AD7561S dvd no more than 10 hours. HP says..if the CD works, the DVD is fine. I Won't Read DVD Just CD For $60 He said It is a software issue..I said NO. Not going to give you jerks anymore money for... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    dugstur's Picture   dugstur    0 Comments   Comments

    Bad Attitude HEADLINE I will neve purchase another HP product I Purchase an HP office jet 8500 printer, gave paper jam report which after research on internet was a small clutch gear that was cracked, I was amazed that so many other people had the same problem. Seemed to be a manufactures fault. Printer went to Redington for repair, comes back cant repair unit. Granted the unit was 2years old and out of warranty, but it is a R4000.00 unit and i would pay for the repair. The Stax store CEO Fourways even gave them a call and they were not interested. I called HP and they asked me to lodge a... More...
    (Delivery Services)
    VANMAZIJK's Picture   VANMAZIJK    1 Comments   Comments
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