Hewlett-Packard (HP) Reviews and Complaints

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Hewlett-Packard (HP) Reviews

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  • HP Printer Office Jet 4550



    So this is now the second HP All in one I have purchased and the second and last one I had many issues with. Both printers only got a few printer cartridges through them before errors started popping up. I have to pull power nearly every time to start a new printing job. I am a former HP tech support technician so I know my way around their printers and computers. No it's not the user. Its most likely the software, since it does print when I fully reboot the machine. And no its not the connection to the desktop because I am not using the GUI I am just making a copy. So thanks HP for... More...
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  • Regarding Service



    I given my laptop for service on 03rd Oct 2011 ( service report no: 1423) at Hp IT world No:1.Kodambakkam high road,Chennai 600006.The reason given for service is DVD Drive not working,at the time except dvd drive everything is working finely. After few weeks i received a call from Hp customer care saying that mother board to be checked at this time board may fail asked my comment to proceed further. My feed back, Please return back my laptop.Received back laptop in Feb month ( even unable to switch on the system ) but no proper answer for this & told mother board failed .Recently given... More...
    (Miscellaneous)
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  • A Computer Lemon



    My family spent over $1,000 on a new computer at Costco on Jan. 31, 2008. We were very excited about the large monitor, HP w2207, and new computer, model HP Pavilion a6357c. From day one, we had problems with the monitor just shutting off. Costco helped us get a new monitor from HP. However, we still had occasionally issues with the monitor and mouse freezing up and blue screening. About a year ago, we started getting a lot more blue screens. We hired a consultant, who changed out the power supply, scanned for viruses and said one of the "cards" was lose. It worked for about... More...
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  • HP Notebook Fiasco



    Bought a laptop to help my business when I have to travel. After 15 days, the computer wouldn't boot up. After 11 phone calls, someone finally diagnosed the computer and discovered it was a hard drive issue. Was told I would receive a box in 2 days to send the computer in; I got the box 10 days later. Was told I would get the computer back in 7 days, got it back three weeks later. 13 days after I got the computer back, the same thing happened. This time, HP decided they would send me a replacement hard drive and have me do it myself. The hard drive was supposed to be... More...
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  • HP All-in-One C4480



    This printer is the devil incarnate! I bought XL cartridges in black because that is what I use the most. The printer does NOT recognize the larger size. After the printer "thinks" it is nearly empty, it starts printing mixed color downloads, like coupons in Standard form which uses up my color cartridge for no good reason! It wastes all my colored ink so when I want to use colored there isn't any left!! Now it doesn't even offer a choice of standard or black/white copies. So anything off the net I try to copy doesn't even print so as to be legible. It is still... More...
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  • Problems with my notebook



    ever sence i bought the note book i have had problums with my wi-fi i have called servral times and get now where the thing that makes me mad the worst is i have used almost half of my allowed minutes on my phone for the one in 2 calls and have not yet gotten my problum fixed yet i have the first tech that i talked to was somewhat helpful but he still did not fix my problum he did set up a call back to see if the issues where resolved i told the tech to do the call backs after 7 pm and i never talkted to a tech when they did the call backs because they called before the times that was... More...
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  • Warranty Refusal



    We got a G6 Laptop this past summer, and the thing was defective. The fan didn't work, so constant overheating issues, then the screen went weird. IN USE, the thing developed this odd "border". So we sent it in. First they claimed there was "liquid" damage to the battery, claiming it was shorted, and it works fine, NO damage at all. They also claimed liquid damage to entire system, basically. A system, mind you, that has NO such damage, never did, and that works great save for the fan and screen issues. After WEEKS, in which they did NOTHING, they returned it... More...
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  • HP Probook Issue



    I'm incredulous that an organization the size of HP cannot afford to provide decent customer support. I sent my laptop in for repairs, they fixed that problem but created three new ones when they repaired it. I need my laptop repaired in 8 days, which is well within their capability, but they want me to wait 2 business days to receive a cardboard box and shipping labels. I already have the same box, and I'm willing to deliver the box to FedEx for them, but they won't authorize that because it's not procedure. I've spent all day attempting to resolve this... More...
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  • 8500A Oddities



    I've had this printer for @18 months. It has always simply launched into its self-checking mode whenever it wants to. Never mind if I'm doing a print job, because with its mind of its own...and it's off again doing a self-check. Now it won’t print from computer commands. I tried uninstalling and then reinstalling, but to no avail. The only way that I can print from the computer is to turn to printer off, and then on again. And of course it doesn’t start up to be ready to print, it first has to check itself. It’s pathetic. Maybe with HP’s planned... More...
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  • Lt click button broke



    My leftt click button is broken on my dv-5 laptop. (Bought it at Best Buy in Lakewood, CO 3 years ago.) Metal clicker comes off and doesn't click like the right one. Looked up solutions on the web and found literally hundreds of irate emails regarding this same issue. After pain staking research, I have found that I have to replace the entire board. This world wide problem needs to be resolved. If HP cares about their customers, they need to recall this or give us a better answer then no answers. If they don't value us, I sure hope they have a good bankruptcy lawyer. More...
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  • Bad product - Worse Service



    Complain effectively: California Attorney General: www.ag.ca.gov - make your voice heard!! I purchased a bundle package from HP Sales department by phone in Sept. 2011 to include Laptop, monitor, port replicator and printer. I spoke in depth with sales indicating what I would use the equipment with, i.e., other office equipment that I had and deferred to them as to what would work best for me and ordered accordingly. I received the order a few days later excluding the laptop which was shipped a week and half later. I paid a local computer technician to install and hook... More...
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  • HP Printer



    I started a small business about one year ago and purchased several HP products, 2 desktops, 1 laptop and an HP LaserJet 1536 dnfMFP, SN # CNB9B7VBSH. About two weeks go, our Laserjet started having problems with the paperfeed on top that would occasionally stop and not feed multiple pages to be copied. I called customer support and the answer I received was that I had to replace the entire unit but I would be given a $50 discount,(my printer was 15 days out of warranty, we are a low volume business about 50 pages/day. I feel it is totally unacceptable to have to spend another $300 for a... More...
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  • HP Printer



    I started a small business about one year ago and purchased several HP products, 2 desktops, 1 laptop and an HP LaserJet 1536 dnfMFP, SN # CNB9B7VBSH. About two weeks go, our Laserjet started having problems with the paperfeed on top that would occasionally stop and not feed multiple pages to be copied. I called customer support and the answer I received was that I had to replace the entire unit but I would be given a $50 discount,(my printer was 15 days out of warranty, we are a low volume business about 50 pages/day. I feel it is totally unacceptable to have to spend another $300 for a... More...
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  • HP SUCKS!



    OMG I can't believe how absurd their return policies are!! Bought a part and had to return it- they charge you not only shipping fees, which are non refundable, but an extra $25.00 restocking fee - when the product was $33!!!!!!! I hope this company crash and burns-plus where in hell is their customer service located? Outsourcing American Jobs to boot. All these corporations need to crash and burn. Vampires and Parasites. More...
    (Miscellaneous)
    HateHP's Picture   HateHP    0 Comments   Add a Comment

  • Not Happy HP Consumer



    I am a loyal HP consumer but my loyalty is wearing quite thin. Last year I had a 4 month battle with HP about my laptop until the issue was finally resolved. I have a new HP laptop (1 yr old now) and the customer service and tech support are as poor as before. My main issues are: the computer shuts down with an error about thermal which I assume is overheating, the computer keeps on freezing up and it just runs very poorly. My lcd screen is also cracked but still works fine. I called HP tech support back in July and they were having UPS send a box to my house for the laptop to be sent... More...
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  • "business" laptop



    Bought HP630 LV970UT 6200 Notebook PC through Tigerdirect in June 2011, got lines on 1/3 of the monitor screen for no reason in September after very little use. I called HP service, and found out the Laptop is "business" model, so they don't send out a box to return it like they do "consumer" laptops. I shipped it in to repair as instructed under warranty. I Get a e-mail back claiming the screen is cracked and to pay $292.80 to replace the monitor screen or be billed $89 for sending back the broken computer...or pay for an extended warranty. The computer was not... More...
    (Repair Services)
    atggermany1's Picture   atggermany1    0 Comments   Add a Comment

  • "business" laptop



    Bought HP630 LV970UT 6200 Notebook PC through Tigerdirect in June 2011, got lines on 1/3 of the monitor screen for no reason in September after very little use. I called HP service, and found out the Laptop is "business" model, so they don't send out a box to return it like they do "consumer" laptops. I shipped it in to repair as instructed under warranty. I Get a e-mail back claiming the screen is cracked and to pay $292.80 to replace the monitor screen or be billed $89 for sending back the broken computer...or pay for an extended warranty. The computer was not... More...
    (Repair Services)
    atggermany's Picture   atggermany    0 Comments   Add a Comment

  • HP Desklet 3050



    I bought a HP Deskjet 3050 not even two months ago at the most and it already quit working. The rollers to feed the paper do not even roll anymore. I did all the test (5 of them) cleaned the rollers the best that I could I they still didnt work. I called Customer support and they wanted me to perform the same tests again... Why did I waste my time the first time then before I called them... The representative wouldnt transfer me to someone else who could help me as my unit is under warranty... This is the second time that I have bought a printer that went out on my but the first time I... More...
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  • Warranty Date Change



    I purchased a Pavilion laptop from Staples on June 10,2011. HP told me that the year warranty expires Sept 16,2011 according to their records. If date is incorrect to fax them proof of purchase plus my contact info. I faxed copy of receipt on Aug 9,2011. On Aug 10th, I received email confirmation from HP that the relevant info received and will take 48 hrs to update warranty. I let time pass but eventually followed up on Sept 5th. HP hadn't updated warranty. The tech that I spoke with was going to refer matter to supervisor. I later received email that they escalated the request and... More...
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  • HP HORRIBLE SERVICE



    I purchased a wireless USB mouse from HP for my HP laptop, after contacting tech support about a defective mouse I purchased at 'The Source / Radioshack' that was defective since day one but they would not take back due to losing the receipt (the left button on the mouse malfunctions and turbo clicks when pressed, tested thoroughly by my IT dept), I spoke to a call center in India, I was promptly transferred to the "correct" department, who then promptly connected me to the other "correct" department, and so on until I was on hold for 40mins before finally... More...
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Hewlett-Packard (HP) Reviews By Product

 

Hewlett-Packard (HP) Comments


logun5 says: (3 months ago)
 0
Does anyone realize yet that HP products are junk? Don't buy that shit. For good laptops get a Toshiba. For printers get Canon or Epson. HP has gone to shit, don't waste your money on their crap, it will give you problems and they won't support it.



logun5 says: (3 months ago)
 0
I am unfortune enough to have purchased an HP Photosmart D5154 Printer. This printer is the worst ink waster I've ever seen. I put new ink cartridges in it and did not use it for about a week and when I went to print something the cartridges were empty. This printer will continuously go through a process of cleaning the print heads on the cartridges whether you use it or not eventually wasting all the ink in the cartridge. I believe HP designed it to do that to get customers to buy more ink. Is HP scamming their customers? What do you think? There are also other models that do this. Thank God I have an older Lexmark printer that I can still get ink for. And I can refill the cartridges for it.



toby66 says: (5 months ago)
 0
So I purchased my desktop in 2009, I had to send it back twice. To protect myself further I purchase a warranty for 3 years $360 that was my mistake so now the computer is not working the blue screen of death its been a month and every time I call the person is in India I call for about 3 week finally I gave up this week end I had it and finally called I was on the phone for 6 hours with a tech I found out that windows "Vista" program sucks. So what did the man from India tell me for the low price of $199 I can upgrade to windows 7. My friend had a Dell and they upgraded her desk top for free. What do I want to do put on you tube my computer on the road with me driving over the dame thing. Next time I'll buy a dell they don't screw there customers...HP sucks never again....



anupam says: (10 months ago)
 0
Myself Anupam my laptop has been stolen during my train journey on 28/06/11 at around 2pm in between Alipurduar & Coochbihar, India. My laptop details are:
Model: Hp pavillion DV6-3123tx
Serial no:INAO45182
For any query call ma at: 0880334486



NolongerHP says: (11 months ago)
 0
I purchased a wireless all in one C4580 and have had problems from the outset with the scanner, HP support suggested to uninstall and reinstall the software which works but the same problem shows on every reboot and support suggests the same answer!! Now the warranty has expired HP want payment for support - rip off merchants!! I like others have used HP products in the past but now - I will not touch any HP product with a barge pole!!



desertlover11 says: (1 year ago)
 0
My Dv series notebook just died. Contacted HP and theywill be happy to repair it at my expense, shipping, labor, parts, and it will cost as much as a new machine. It is no longer under warranty, however this is a known defect, known by HP, in this series and they refuse to correct it. Not only will they repair at your expense, but they replace the defective part with the same defective part so you will have the same problem all over again. Have had many HP computers, but never again.



JoaquinGrimaldi says: (3 years ago)
 0
Compré hace pocos meses un equipo Pavilion y tuve problemas con él. El equipo de soporte técnico postventa se ha portado de maravillas conmigo, con una paciencia interminable han atendido mis peticiones Eficacia Con una admirable. Me ha reparado el ordenador, me han enviado gratis los discos de recuperación de sistema y nunca me han defraudado. Un técnico para el personal de 10 (teleoperadores).



drasifsuleman says: (3 years ago)
 0
OUTRAGEOUS HP SOUTH AFRICA

TAKE A LOOK AT THIS CORRESPONDENCE

From: Altaaf Suleman
Date: 2009/09/09 10:58:36 AM
To: Nale, Gladness
Cc: Phahlane, Beulah; Cameron, Roberto \(South Africa, KZN\); Downing, Douglas
Subject: RE: Extremely diesperate customer


HI Gladness



I am at a loss for words and now desperate.



The two thin clients you sent to me were received late – I had flown to Capetown especially to set up this system and could not do this as the computer only came in on Friday morning at about 11am (I wasted R2000 on an air ticket). I had to then have the thin clients sent back to Durban and had them setup on the weekend. I couriered one thin client to the Capetown store and had to use one in our store at Gateway as the thin client in that store stopped working. The two new thin clients are not saving the settings when they are shut down so they are not connecting to my head office again. I experienced the exact same problem when I first purchased thin clients from HP – please tell me what to do as my costs and losses keep escalating. I have two stores now that do not work. I contacted your call centre on Monday and spoke to Marlin to collect the thin client from the Durban store reference number 4603392983. To date this has not been collected. Nor has let me repair collected their two replacement non working thin clients from me.



Being an EX HP FANATIC my problems with HP do however continue as HP products constitute 90% of my it infrastructure. I sent in an Hp projector 3 weeks ago for a quote to let me repair in Durban – I never received a quote and out of frustration just collected my projector from them yesterday without them having had a look at the product – I was however asked for a quote rejection fee even though they never quoted ( I did not pay this). I had a printer repaired by them about three weeks ago which had to be returned for repair once more and just received this from them yesterday ( it seems to be working for now)



Please tell me what to do. I don’t need an apology just a solution that works and is stable.



Thank you



Altaaf






--------------------------------------------------------------------------------

From: Nale, Gladness [mailto:gladness.nale@hp.com]
Sent: 01 September 2009 12:46 PM
To: Altaaf Suleman
Cc: Phahlane, Beulah; Cameron, Roberto (South Africa, KZN); Downing, Douglas
Subject: RE: Extremely dissatisfied customer- repair no. RN21198953



Good day Altaaf,



HP acknowledges receipt of your email and your concerns have been noted. As communicated to you yesterday the 31st of August.



1) HP will replace the current Thin client that is faulty.

2) HP will also send a second Thin client to keep as a spare in the event that one of your thin clients fail, you do not suffer prolonged downtime.



The attached letter serves as a confirmation that we will replace 2 Thin clients and arrange for overnight delivery to the provided Cape Town address.

We would like to apologise for the inconvenience suffered as a result of the delay in repairing the unit.



Regards,



Gladness Nale



Customer Relations Team Manager
Phone : +27 11 785 1000
HP South Africa (Pty) Ltd
Fax : +27 11 785 1375
12 Autumn Street
Rivonia
Sandton

E-Mail : crtrsa@hp.com
Web Site http://www.hp.co.za/



HP South Africa with a certified score of 86.85% is a Level 2 Contributor to B-BBEE as per the DTI’s gazetted Codes of Good Practice.




--------------------------------------------------------------------------------

From: Altaaf Suleman [
Sent: 01 September 2009 11:56
To: Nale, Gladness
Cc: ; Phahlane, Beulah
Subject: RE: Extremely dissatisfied customer- repair no. RN21198953

Hi Gladness



Approximatey 7 to 8 months ago I was assured that I would never experience the same problem that I have just experienced again and I did. To wait for one month for HP to resolve a problem is totally unacceptable and unbelievable that a company of HP’s stature should offer this level of service. I do not have faith that Hp would resolve this longer term. I Have purchased 8 thin clients with next business day exchange and two servers an ML370 and an ML350 with 3yr 6 hour 24x7 support based on HP’s international reputation and belief that I am purchasing superior quality products and service.





HP is at fault and has negatively impacted my business significantly. My store has not had a working point of sale since the 27th July and I now need to recount the store and reconcile all stock as well as enter all data onto our system ad make certain that all our SARS obligations in terms of vat are met. We also have a problem in that sales have been issued with a manual guarantee rather than one that is computer generated and tracked. HP’s non performance has impacted on my entire system that I have spent half a million rands on and run at a monthly cost of R20000 significantly.





Immediately I expect HP to send me the new thin client to my Capetown store: Time flies, shop 36 Vangate mall, vanguard drive, Athlone, capetown. The phone number at the store is 0 by latest Thursday 3 September. I will be flying to the store from Durban on Thursday morning to ensure that the thin client is setup and working.



I also expect hp to resolve my problem by choosing one of the options below as I cannot have such a negative impact on my business again.



HP refund me for all thin clients and servers purchased so that I can replace these with a competitors product that can offer the service that they sell.
Hp provides me with a spare new thin client so that I can swop within the next business day as per my care packs and HP upgrade my service agreements at their cost.


I trust that you do not find my expectations unreasonable and will get back me to me by close of business today. I am still awaiting your CEO’s response to my emails sent – I trust that you will forward this email as well to him.





Thank you



Altaaf






--------------------------------------------------------------------------------

From: Nale, Gladness [mailto:gladness.nale@hp.com]
Sent: 31 August 2009 05:16 PM
To: Altaaf Suleman
Cc: Phahlane, Beulah
Subject: RE: Extremely dissatisfied customer- repair no. RN21198953



Good day Altaaf,



HP would really like to apologise for the inconvenience that you have experienced.

We will replace your thin client with an upgrade, Axiz is getting stock on Wednesday, the 2nd of September and I will arrange for delivery to you from their Midrand warehouse.



I will send you a letter of replacement confirmation shortly to review and reply back.

I will also speak to Roberto once again about this to provide you an action plan of what is HP going to do resolve.



Thank you for supporting HP,


Gladness Nale



Customer Relations Team Manager
Phone : +27 11 785 1000
HP South Africa (Pty) Ltd
Fax : +27 11 785 1375
12 Autumn Street
Rivonia
Sandton

E-Mail : crtrsa@hp.com
Web Site http://www.hp.co.za/



HP South Africa with a certified score of 86.85% is a Level 2 Contributor to B-BBEE as per the DTI’s gazetted Codes of Good Practice.




--------------------------------------------------------------------------------

From: Phahlane, Beulah
Sent: 31 August 2009 13:27
To: Nale, Gladness
Subject: FW: Extremely dissatisfied customer- repair no. RN21198953

Hi Glad



Altaaf is back and the one we sent him on Friday doesn’t work either he Is more than pissed



From: Altaaf Suleman [mailto:]
Sent: 31 August 2009 13:09
To: goisfouche@hp.com
Cc: Phahlane, Beulah; udominick@letmerepair.co.za; ZA GD MOD
Subject: FW: Extremely dissatisfied customer- repair no. RN21198953



The MD/ CEO of HP



I am so frustrated with HP and the service that you offer. I sincerely want a refund for all the HP products I purchased as Hp really cannot meet its customers needs. I have just received my third thin client that does not work. DO I need to purchase a new computer because you cant meet your obligations to your customers? I purchased HP because my business needs service. To date I have received the worst possible service. Can you help?





Altaaf Suleman


--------------------------------------------------------------------------------

From: Altaaf Suleman
Sent: 28 August 2009 10:02 AM
To: 'zagdmod@hp.com'
Cc: Subject: Extremely dissatisfied customer- repair no. RN21198953



Hi Beula Phalalane



I have purchased 2 HP servers and 7 thin clients from you with hp care packs. To date the service I have received is atrocious. My thin client in my capetown store went down on the 27 July 2009. When I contacted the Hp call centre I was informed that I need to take the unit into a repair centre in Montague Gardens in Capetown as they will do the repair. When my staff got to the centre they informed us that we need to contact let me repair as they do not deal with thin clients. Shamiella from Let me repair arranged for the unit to be collected on the 29th July 2009 and a replacement was received on the 31 July 2009. This unit was password protected and my staff could not connect to the VPN hence they sent the unit back to my Head office in Durban where we attempted to contact Hp for assistance. As I needed to go to a trade show the unit did sit in Durban for approximately two and a half weeks. (this is my fault for the delay and I can accept responsibility for this) I contacted let me repair on the 24th August 2009 and asked Shamilla to collect the unit on Monday 24 August as the unit sent to me did not work, she arranged this unit to be collected on the 24 August and a replacement unit was received by me on the Afternoon of the 27 August 2009. On the 28th August I switched the unit on to set up the vpn connection to find that the unit is not working. I subsequently contacted HP and let me repair to complain about the service I have been receiving. I have spoken to Shamilla at let me repair this morning and told her that I am a frustrated and totally disgruntled customer to be met with the same levels of frustration on her side (excellent customer service when your frustrations at poor service is met with the same frustration at you being a dissatisfied customer when the employee of let me repair is trying to her best to resolve your problem – so why should you be frustrated as a customer and be so unappreciative?)



Shamilla will send out a new unit to me today and hopefully it works. My question is why did I purchase care packs which state a 3 yr next business day exchange when HP or its service providers cannot provide this service. This is my second experience with HP and thin clients. Can I get a refund on the thin clients and the servers purchased from HP and maybe go to a competitor that can meet the obligations of the service that they sell or will I always need to be satisfied that at least someone does try to resolve your problem and you should be grateful that poor customer service is at least some service!



Please do surprise me and forward this to your MD of HP South Africa and wow me with phenomenal service when he does respond.





Thank you



Altaaf Suleman



PieceofJUNK says: (3 years ago)
 0
My wife has a HP laptop Pavilion Entertainment model. Was purchased in 9/2007 and she has had constant problems with the unit shutting down - even when the battery was 99% charged. About 5 mionths ago the computer crashed and we took it to a repair facility and was told that HP has had problems with the Mother Board made overseas and they are in litigation with the motherboard manufacturer. Can someone please e mail me at Fgalus@insightbb.com and advise if there is a class action suit and what do you do to get the computer fixed - F. Galus



ganesh says: (3 years ago)
 0
i am laptop delar .i want hp laptop branch office in karnataka



dwancab says: (3 years ago)
 0
Does anyone pay attention?? I have purchased two laptops and a Wireless printer and laptops or printer does not recognise one another. Come on same brand????? also called for help (could not understand half of info) and he hung up on me. WHAT DOES THAT SAY ABOUT HP?? (NOT MUCH)



lemado says: (3 years ago)
 0
I purchased an HP laptop. After I purchased it the hinges began to get worse and worse over time until after about 8 months they no longer held the computer upright. I sent the computer in to have it serviced under the warranty. The service department said that the warranty doesnt cover physical defects and it would cost $318 to fix. I'll never buy an HP again.



palashmol says: (3 years ago)
 0
I bought HP iPAQ H 6300 in year August 2005. I am facing following problems 1- Unit gets shut down automatically any time during use and states that LOW BATTERY, even if the battery is charged 99%. 2- Every time the battery is changed in less then 2 mins. time the unit requires to recaliberate the screen and entire data is lost.3-While restoring data from SD card the unit gets hanged and restoration is not complete. 4- Speaker gives unclear voice and very low pitch voice is heard.
The phone needs to change the speaker, reloading the software, identify the reason for hanging during restoration process, identify the reason for sudden shut downs and take corrective repair actions.
I have contacted HP India office in Gurgaon India, but they say that this model is not supported in India for service and repair. I bought this unit from Indonesia and HP ASP says that since it is bought from Indonesia so India HP ASP can't repair and only can be repaired in Indonesia. I had online chat with HP Mr. Anil for repair but the chat turned out totally hope less and futile. I have spent so much money on this unit (approx 735 USD)expecting that I can use this device for a longer period and pride in using HP product but actually it has turned out to be hope less service from HP and totally irresponsible behaviour of HP India team. HP team is totally washing their hands from the responsibility of helping me and getting the device repaired. I think I will never use HP product in future. It is black spot on HP which has earned a respectable name in computers world but now I have serious doubts on HP's credibility. Although I wanted to write to CEO of HP Mr. Mark Hurd but could not get his email. Should I scrap this unit ??? Who is responsible ??? or did I make a mistake buying HP product.Case has been registered with HP technical team the product S/N is TWG50406LS.If HP doesn't support me that means HP is irresponsible at all and spoiling its name in market.



sc00tt says: (3 years ago)
 0
Customer Service Sucks



sc00tt says: (3 years ago)
 0
I call support staff for help on desk top (hp-1129n) I was told I had to pay $49.95 one time or $99.95 One year support on computer I chose one time we started talking about the problen ( I was getting blue screen) I was told to bring it up in recovery and then to get my pictures off and call back I was never told to call back in 14 days when I called back I was told I would have to pay again because it had been over 14 days this is wrong and I will NEVER buy a HP product again NEVER




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