Hewlett-Packard (HP) Reviews and Complaints

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Hewlett-Packard (HP) Reviews

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  • HP printer cartridge deception



    I purchased a remanufactured black ink cartridge (for a C4280 Photosmart printer) from Giant Eagle, Inc. here in Pittsburgh, PA. I have purchased this particular cartridge in the past (though not recently) and had absolutely no problems. However, it is my firm understanding that HP printers will not anymore allow for the use of "after market" cartridges as such. Giant Eagle, Inc. continues to sell these, but they have now all been marked "Discontinued" for obvious reasons. HP should have had Giant Eagle pull these from their shelves and not make them available,... More...
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    gemantel's Picture   gemantel    0 Comments   Comments
  • hp officejet 6600 series



    very disappointed with the product, the wifi is very weak, most of the time it never works. the cartridges are very expensive ect...anyway, the real problem began when i changed the cartridges and the printer stopped responding, i followed all the steps on the HP website, which were very helpful but it didnt fix the issue. So i decided to call customer services, the agent was very nice and willing to help....once i explained the issue she offered 3 different packages to continue the service call, i was very confused....once of the offers was to pay a one time fee to try and fix the issue,... More...
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    anthony6100's Picture   anthony6100    0 Comments   Comments
  • HP not honoring warranty



    i filed a complaint on -Received: 5/4/12 8:21:35 AM UTC To: HP Home & Home Office Store about a laptop notebook model-HP Pavillion dv7 Notebook PCproduct number-LW465UA#ABA serial number-5CH1270CC9 date and place of purchase-on Amazon from a seller Data Master LLC.On Aug 13th 2011. was issued this tracking number for complaint#660663-1034446#.did the required diagnostic tests and got this-failure ID:60FTVQ-5MV64L-MFH15G-C09703. Status-replace. on 28th may 2012 i got this response from HP-Keisha, from your e-mail message, it is apparent that the Battery is faulty and needs to be... More...
    (Repair Services)
    missoriel's Picture   missoriel    0 Comments   Comments
  • Gift Voucher not yet received even after end of 50 days



    I purchase HP inkjet printer with order no 288591 online and got delivery on 1st Jan 2014. I had an issue with inkjet cardride spke to HP tech advisre on 1st jan around 6pm and she had messed up whole thing. My complaint on this is yet to be resolved. Also with the order placed i should get Rs 1000 voucher 'Arvind Mill' i submitted bill and spoken nearly 15 phone calls without resolution....On 13th Feb spke to HP customer service supervisor Mr Sharma who promised me to look into this but not yet resolved so called your customer service executive and spoke to Miss Priya she has... More...
    (Miscellaneous)
    kamalkumar13's Picture   kamalkumar13    0 Comments   Comments
  • HP



    I purchased a new compaq R201 monitor on 19/12/2012 from Ernakulam, Kerala alongwith a new assembled computer system. The monitor is having warranty for three years. Invoice No is J680 dated 19/12/2012 of Newtec Computer Systems, Cochin-16. After six months the monitor started to show horizontal lines. I called HP customer care No. 1800 114 772 and booked complaint with ticket No. CA1304431 on 17/10/2013. The executive promised replacement within one week and asked to contact the local dealer viz Redington over telephone No. 0484 3953200 after one week if no response by then. Nobody called... More...
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    thankav's Picture   thankav    0 Comments   Comments
  • Hard Sell



    They're beginning to hard sell customers on their HPTune up product which the customer then has to pay for. On my first call today I got a rep who wouldn't even remote view my notebook the way previous reps had done - just asked me if I'd downloaded anything recently/when the problem started/and again when the last time was I'd downloaded something - He then informed me there was a new virus going around/he'd heard this issue before/that he'd been doing this for years and knew what he was talking about (refusing to log in)and that I'd have to be txfrd to... More...
    (Miscellaneous)
    1pastcust's Picture   1pastcust    0 Comments   Comments
  • HP dv7 laptop is worthless



    I bought this laptop from Best Buy almost 2 years ago, and have been plagued with issues. First, I noticed the screen flickered and pixelated lines would run across the screen unless the screen was titled just so. I thought nothing of it and kept using the computer. Then, the CD/DVD drive quit - for no reason. It stopped working and hasn't worked since. Then, I noticed that if I closed the screen halfway, the computer would shut down. No logging off, the computer would just shut off. After that I found out that the integrated webcam doesn't work, and according to forums I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    gage25's Picture   gage25    0 Comments   Comments
  • Hp 4620 printer



    I have a printer still under warranty. I used it 3 times and it kept crashing my computer and would not print. I thought it was the ink so I bought new ink and still would not print. I called your support and you could not fix over the phone so you sent someone from IYogi out to fix it. I was charged 169.00 for a repair man to come fix my printer that is under warranty. He called you and said the thing was no good and had major problems. You told me I had to send my printer to you and you would send me a new printer I would use for 8 months then you would send me a box to return the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • 4620



    This is the worst piece of crap I have ever seen. It's a shame that HP now makes products like that (and I used to work for HP many years ago when we took pride in reliability of our products). It stopped printing black 2 months after I bought it. Spent 3 hours on the phone with incomprehensible Indians service. A replacement printer came in today. And it has exactly the same problem - it wouldn't print black, after 2 hours on the phone with another Indian genius I am returning it. Shame on HP, no wonder it is not doing so well lately. Maybe it should go out of business as a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • customer service- Laptop



    Sir, I am a regular customer of Hewlett-Packard (HP). I purchased a HP 2000-2116TU laptop on 14th November 2012. NOW IN WARRANTY PERIOD. I am facing some major problems like: 1. Laptop Screen problem 2. Bluetooth connectivity problem For immediate Service Please. Details: 2000-2116TU Serial No. 5CB2281FZN Product Id. B8NO1PA#ACJ Email: debasisbhuyan@gmail.com Contact No. 9437766558 your's faithfully, Debasis Bhuyan More...
    (Repair Services)
    Debasis's Picture   Debasis    2 Comments   Comments
  • HP PRINTER: HP OFFICEJET 4620



    The HP Officejet 4620 is a great printer for high speed printer and wireless printing capabilities. My complaint is : TINSTALLING NEW INK CATRIDGES... IT IS AN ABSOLUTE AGGREVATION FOR SYSTEM PROMPTED QUESTION. While installing you answer all question regarding Yes - New Cartridge purchase ND Yes - Cartridge is NOT A COUNTERFEIT. System message then still tells you it is and coAntinues to agreviated more questions to the point of tell you the cartridge install in COLOR : MAGENTA, when my box from STAPLES says BLACK (NOIR). THIS FEATURE IS AN AGGREVATION AND TOTAL WASTE OF MY TIME !!!! More...
    (Advertising)
    redstick52's Picture   redstick52    2 Comments   Comments
  • Incompetent Technicians



    I have a 2009 HP Netbook 110-1040TU, which I am planning to sell . So what I did is I tried to restore it from Factory Reset. Unfortunately, I forgot to plugged in the netbook while it was running Restore using Roxio. Expectedly, the Win XP corrupted. So I went to HP Service Center Buendia, to report my problem and asked them to restore it from a factory Reset. They accepted the unit and after 2weeks, they released the unit, I was satisfied then as I can see my Win XP running again. Later, as I was ready to sell the unit, I checked again to see if everything is ok, later to find out that... More...
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    Tummygreed's Picture   Tummygreed    0 Comments   Comments
  • laptop replacement



    We have purchased a HP laptop recently on June 13th.With in 15 days it has got display and audio issue.We have given it in microcare computers pvt ltd ameerpet,hyderabad service center.they got it working.again with in one week same problem has occured.We gave it for service at the same place on 6th aug 13.But i haven't got any response from them till now.I myself called found it.Its still not repaired.Kindly replace the laptop with new one asap. Laptop name: LAP HP 2000-2313TU i3-2-500-DOS RAM 2 GB DDR 3 LAP Please revert back to me asap. My mobile number : 8885029808 More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • I'll NEVER buy HP again!



    Bought a HP printer in April. Made the mistake of enrolling in "INSTA INK" don't do it! I repeat DON'T DO IT!! It took two days and several hours of holding on the phone because they were so disorganized! I should have known right there but I cut them some slack! Ended up not needing the service and was easier to just drive down a mile to Office Depot and purchase an ink cartridge for $10! I had been paying $5.99 a month and asked for a refund on $32 balance. I never was denied a refund by HP and that's after 90 mins. of holding being transferred to 7 different... More...
    (Advertising)
    gracieswalker's Picture   gracieswalker    0 Comments   Comments
  • Hp Pavilion g6 laptop



    I bought this lap top from future shop. Had it 30 days , when I hit the screen and it would not work. I went back to future shop, to be told my purchased warranty would not cover this. (I got my money back for the warranty) I proceeded to contact HP. In all fairness they quickly sent me a box and covered the cost of sending it back. They then proceeded to tell me it would cost 450 to fix this. No way, I said send it back. They sent it back fixed. Wow ...it was a bonus . I guess they fixed by mistake. Story don't seem to bad so far right. Since having this Lap top a few... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Georgiegirl's Picture   Georgiegirl    0 Comments   Comments
  • Windows 8



    OK. I will type this again because this program just deleted everything I just typed which only adds fuel to the fire I have over buying a HP computer with Windows 8. OK, when you buy a new car you have to acclimate yourself to it. Where are the controls? How do they work in this car. Let's talk about Windows 8. I can LEARN how to use my new computer by going through Support or I can PAY to buy someone to assist me. Come on!!! I have NEVER in my entire life and I am 50 bought something that was a bigger piece of crap than this!!! I CAN NOT DESCRIBE HOW UPSET THIS USER UNFRIENDLY... More...
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    Melissah's Picture   Melissah    1 Comments   Comments
  • Overheating



    I'm reaching out with regards to the HP Envy 15 that I sent back earlier. I'm still having similar heat issues and not only is it a safety issue, my computer automatically shuts down after a few minutes of use. 1. On normal use (Chrome only), the computer CPU temperature rises to 80+ degrees celsius 2. With Excel and Word added (still very light usage), the temperature hit a high of 95 degrees 3. While pushing the computer a bit with videos, the temperature rose to 100 degrees within 7 minutes and it shutdown to protect itself I was told that for this model, the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • HP 2nd broken printer



    Shortly after purchase of an HP officejet 100 mobile printer, The printer was replaced with a damaged head" under Warranty. It is now just over 2 years old. The printer is lightly used and looks new. I have purchased extra batteries and print cartridges for it. When it stopped working I followed support on line and then via phone. The problem was again diagnosed as a damaged "head", a recurrence of the original problem. The Telephone rep told me the printer was not repairable and offered me a substantial discount for 1 day only on a replacement printer for "$290... More...
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    Jmcbuilder's Picture   Jmcbuilder    1 Comments   Comments
  • Worst customer service ever!!



    DO NOT BUY A HP PRODUCT!!!!!!!!!!!!! iF YOU EXPECT ANY CUSTOMER SERVICE forget it!!! YOU want to trace YOUR calls with YOUR notes, names, employee identification, etc, yet, they refuse to give you that information. Yet, they spend all day and night verifying your social, your phone number, your address, etc Their favorite trick is to put you on hold then just cut off the call. Because they wont give you a customer service ID they know you can't report them. Then they outright lie. Because they lie and promise something then dont follow thru I have to call them day after... More...
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    LiquorGood's Picture   LiquorGood    0 Comments   Comments
  • Customer Service



    I have been using HP at home and at work for a number of years. As the CFO for a company of over 5,000 I am responsible for deciding what computers/printers we buy. After today I will start to phase out all HP products. The customer service on line and on the phone was the worst I think I have ever seen. All I was trying to do was order replacement ink which I have done multiple times but today the system simply would not work. Live chat was useless and finally after wasting 30 mins of my time She told me a rep would call me and get it sorted. 2 hours later and still no call. Finally I... More...
    (Miscellaneous)
  • Best Buy defective product



    This is copy from the email that I sent Best Buy: I am writing to you as a long time customer of Best Buy. Although I would not normally take the time to write to corporate, it seems that I have no choice. On March 15, 2013, I purchased a laptop computer on-line and opted for in-store pick-up. This order came packaged with Trend Micro-Titanium Internet Security. I paid $584.36 with tax. The computer worked fine until about two weeks ago, when I started having problems with the touch pad freezing and the cursor disappearing. I assumed it was user error (perhaps I was going to fast) and... More...
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    aileendq's Picture   aileendq    0 Comments   Comments
  • Very disappointed with HP



    Ordered a custom system online on March 30, 2013 paid with PayPal. Scheduled to ship by April 17, 2013. On April 18th when I called to find out status they informed me that they couldn't find out when it would ship and I would need to call back in 24-48 hours and they should be able to tell me. I paid for two day shipping so I would receive system on or before April 19. I said that since system did not ship on agreed date and would not arrive in agreed time period that I am cancelling the order and wanted my money refunded in the same timeframe they we paid for the order they could... More...
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    boxman37174's Picture   boxman37174    1 Comments   Comments
  • 4 times a charm???



    I bought this computer April 26 2012 since then it has been in for repairs with HP 3 times. Each time they replaced the motherboard. It again comes up in a diagnostic test that the board is bad. It's the board and the power supply. When you touch the screen or the side you can feel the heat being so hot that it isn't cooling correctly, which is why the motherboard is dying. I again wrote to HP and am awaiting the reply from the escalating team leader which I was told would be Monday or Tuesday. All they need to do is fix the power supply/cooling unit and replace motherboard again.... More...
    (Repair Services)
  • mODEL DV7-4060us laptop



    I purchased a HP laptop in late 2010. It had a issue overheating after a few months. It was my first laptop so I assumed they had lass air flow and it was a normal occurrence. After about 15 months, the video screen stopped working. Since it was no longer under warranty I took it to a computer reapair place. I paid $60 to have them look at it and determine they could not fix it. I kept it as a paperweight because I did not want the hard drive data stollen if I threw it away. Recently I learned that one of my staff was savy with computers so I brought my HP paperweight to him to look... More...
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Hewlett-Packard (HP) Reviews By Product

 

Hewlett-Packard (HP) Comments


spencifer says: (2 years ago)
 0
Hewlett-Packard sold me a HP Pavilion dv7 lap top with a two year warrenty. At first I was glad I had when my screen cracked. In the process they removed my hard drive for protection. After I got it back, I opened the back and found out that the repair department only used one screw to fasten my hard drive. When I took it all the way to Critical Issues. They said by openning my back I had voided my two year warrenty by uncovering their slopping care of my computer. I could get three screws and put them in myself but I have to buy them from HP. Doesn't HP have a QA checkon repart work? What other short cuts do they take?



rmjohnson0954 says: (2 years ago)
 0
HP has one of the worst customer care departments, on par with Federal Express, who delivers their products. I ordered a laptop on May 7th and was told it would take 5-7 business days. I then received a confirmation email stating my laptop "has an estimated ship date of May 21, 2012 and your chosen delivery method is Standard 5-7 Business Days." So on May 21st I get a Door Tag from FedEx saying they stopped by at 12:18pm and I wasn't there - (I'm sorry, I work),and would I mind signing so they could drop off my $1600 purchase on the front porch? I called FedEx and they agreed to make the delivery after 3pm so my high school son could be home to receive the package. He comes home at 3 and FedEx left a note saying they had attempted delivery at 11:28am and no one had been home! I call again and am not told it is my problem to fix; I can either take off from work to be home to take delivery at FedEx's convenience, or make the ONE HOUR window for pickup at their station (rural area) and that only HP can authorize a change in delivery arrangements.
I call HP, who say only FedEx "can authorize a change..." and that if FedEx cannot make a delivery on the third attempt, my laptop goes back to the factory and my money is refunded..."and we know how much you have been looking forward to getting your new laptop!" So let me get this straight: HP would rather lose a $1600 sale and have to re-shelve a product than make a phone call to A COMPANY WHO GETS PAID GOOD MONEY TO DELIVER THEIR PRODUCTS so that a customer can have his purchase delivered? I even offer to have a retired friend come over to my house for delivery
if they can call 20-30 minutes ahead of time. Guess what: they're so sorry - they cannot guarantee the driver can do that. You're sh..tin me, right? Tens of thousands of people looking for work, and it's up to the driver? Bottom line, I waste more than three hours on the phone between both companies, and am offered $50 to drive 1.5 hours round trip on my Saturday between (12 and 3) because I'm a valued customer! That will cover my gas but not my time (now almost 5 hours) and frustration.



logun5 says: (2 years ago)
 0
Does anyone realize yet that HP products are junk? Don't buy that shit. For good laptops get a Toshiba. For printers get Canon or Epson. HP has gone to shit, don't waste your money on their crap, it will give you problems and they won't support it.



logun5 says: (2 years ago)
 0
I am unfortune enough to have purchased an HP Photosmart D5154 Printer. This printer is the worst ink waster I've ever seen. I put new ink cartridges in it and did not use it for about a week and when I went to print something the cartridges were empty. This printer will continuously go through a process of cleaning the print heads on the cartridges whether you use it or not eventually wasting all the ink in the cartridge. I believe HP designed it to do that to get customers to buy more ink. Is HP scamming their customers? What do you think? There are also other models that do this. Thank God I have an older Lexmark printer that I can still get ink for. And I can refill the cartridges for it.



toby66 says: (2 years ago)
 0
So I purchased my desktop in 2009, I had to send it back twice. To protect myself further I purchase a warranty for 3 years $360 that was my mistake so now the computer is not working the blue screen of death its been a month and every time I call the person is in India I call for about 3 week finally I gave up this week end I had it and finally called I was on the phone for 6 hours with a tech I found out that windows "Vista" program sucks. So what did the man from India tell me for the low price of $199 I can upgrade to windows 7. My friend had a Dell and they upgraded her desk top for free. What do I want to do put on you tube my computer on the road with me driving over the dame thing. Next time I'll buy a dell they don't screw there customers...HP sucks never again....



anupam says: (3 years ago)
 0
Myself Anupam my laptop has been stolen during my train journey on 28/06/11 at around 2pm in between Alipurduar & Coochbihar, India. My laptop details are:
Model: Hp pavillion DV6-3123tx
Serial no:INAO45182
For any query call ma at: 0880334486



NolongerHP says: (3 years ago)
 0
I purchased a wireless all in one C4580 and have had problems from the outset with the scanner, HP support suggested to uninstall and reinstall the software which works but the same problem shows on every reboot and support suggests the same answer!! Now the warranty has expired HP want payment for support - rip off merchants!! I like others have used HP products in the past but now - I will not touch any HP product with a barge pole!!



desertlover11 says: (3 years ago)
 0
My Dv series notebook just died. Contacted HP and theywill be happy to repair it at my expense, shipping, labor, parts, and it will cost as much as a new machine. It is no longer under warranty, however this is a known defect, known by HP, in this series and they refuse to correct it. Not only will they repair at your expense, but they replace the defective part with the same defective part so you will have the same problem all over again. Have had many HP computers, but never again.



JoaquinGrimaldi says: (4 years ago)
 0
Compré hace pocos meses un equipo Pavilion y tuve problemas con él. El equipo de soporte técnico postventa se ha portado de maravillas conmigo, con una paciencia interminable han atendido mis peticiones Eficacia Con una admirable. Me ha reparado el ordenador, me han enviado gratis los discos de recuperación de sistema y nunca me han defraudado. Un técnico para el personal de 10 (teleoperadores).



drasifsuleman says: (5 years ago)
 0
OUTRAGEOUS HP SOUTH AFRICA

TAKE A LOOK AT THIS CORRESPONDENCE

From: Altaaf Suleman
Date: 2009/09/09 10:58:36 AM
To: Nale, Gladness
Cc: Phahlane, Beulah; Cameron, Roberto \(South Africa, KZN\); Downing, Douglas
Subject: RE: Extremely diesperate customer


HI Gladness



I am at a loss for words and now desperate.



The two thin clients you sent to me were received late – I had flown to Capetown especially to set up this system and could not do this as the computer only came in on Friday morning at about 11am (I wasted R2000 on an air ticket). I had to then have the thin clients sent back to Durban and had them setup on the weekend. I couriered one thin client to the Capetown store and had to use one in our store at Gateway as the thin client in that store stopped working. The two new thin clients are not saving the settings when they are shut down so they are not connecting to my head office again. I experienced the exact same problem when I first purchased thin clients from HP – please tell me what to do as my costs and losses keep escalating. I have two stores now that do not work. I contacted your call centre on Monday and spoke to Marlin to collect the thin client from the Durban store reference number 4603392983. To date this has not been collected. Nor has let me repair collected their two replacement non working thin clients from me.



Being an EX HP FANATIC my problems with HP do however continue as HP products constitute 90% of my it infrastructure. I sent in an Hp projector 3 weeks ago for a quote to let me repair in Durban – I never received a quote and out of frustration just collected my projector from them yesterday without them having had a look at the product – I was however asked for a quote rejection fee even though they never quoted ( I did not pay this). I had a printer repaired by them about three weeks ago which had to be returned for repair once more and just received this from them yesterday ( it seems to be working for now)



Please tell me what to do. I don’t need an apology just a solution that works and is stable.



Thank you



Altaaf






--------------------------------------------------------------------------------

From: Nale, Gladness [mailto:gladness.nale@hp.com]
Sent: 01 September 2009 12:46 PM
To: Altaaf Suleman
Cc: Phahlane, Beulah; Cameron, Roberto (South Africa, KZN); Downing, Douglas
Subject: RE: Extremely dissatisfied customer- repair no. RN21198953



Good day Altaaf,



HP acknowledges receipt of your email and your concerns have been noted. As communicated to you yesterday the 31st of August.



1) HP will replace the current Thin client that is faulty.

2) HP will also send a second Thin client to keep as a spare in the event that one of your thin clients fail, you do not suffer prolonged downtime.



The attached letter serves as a confirmation that we will replace 2 Thin clients and arrange for overnight delivery to the provided Cape Town address.

We would like to apologise for the inconvenience suffered as a result of the delay in repairing the unit.



Regards,



Gladness Nale



Customer Relations Team Manager
Phone : +27 11 785 1000
HP South Africa (Pty) Ltd
Fax : +27 11 785 1375
12 Autumn Street
Rivonia
Sandton

E-Mail : crtrsa@hp.com
Web Site http://www.hp.co.za/



HP South Africa with a certified score of 86.85% is a Level 2 Contributor to B-BBEE as per the DTI’s gazetted Codes of Good Practice.




--------------------------------------------------------------------------------

From: Altaaf Suleman [
Sent: 01 September 2009 11:56
To: Nale, Gladness
Cc: ; Phahlane, Beulah
Subject: RE: Extremely dissatisfied customer- repair no. RN21198953

Hi Gladness



Approximatey 7 to 8 months ago I was assured that I would never experience the same problem that I have just experienced again and I did. To wait for one month for HP to resolve a problem is totally unacceptable and unbelievable that a company of HP’s stature should offer this level of service. I do not have faith that Hp would resolve this longer term. I Have purchased 8 thin clients with next business day exchange and two servers an ML370 and an ML350 with 3yr 6 hour 24x7 support based on HP’s international reputation and belief that I am purchasing superior quality products and service.





HP is at fault and has negatively impacted my business significantly. My store has not had a working point of sale since the 27th July and I now need to recount the store and reconcile all stock as well as enter all data onto our system ad make certain that all our SARS obligations in terms of vat are met. We also have a problem in that sales have been issued with a manual guarantee rather than one that is computer generated and tracked. HP’s non performance has impacted on my entire system that I have spent half a million rands on and run at a monthly cost of R20000 significantly.





Immediately I expect HP to send me the new thin client to my Capetown store: Time flies, shop 36 Vangate mall, vanguard drive, Athlone, capetown. The phone number at the store is 0 by latest Thursday 3 September. I will be flying to the store from Durban on Thursday morning to ensure that the thin client is setup and working.



I also expect hp to resolve my problem by choosing one of the options below as I cannot have such a negative impact on my business again.



HP refund me for all thin clients and servers purchased so that I can replace these with a competitors product that can offer the service that they sell.
Hp provides me with a spare new thin client so that I can swop within the next business day as per my care packs and HP upgrade my service agreements at their cost.


I trust that you do not find my expectations unreasonable and will get back me to me by close of business today. I am still awaiting your CEO’s response to my emails sent – I trust that you will forward this email as well to him.





Thank you



Altaaf






--------------------------------------------------------------------------------

From: Nale, Gladness [mailto:gladness.nale@hp.com]
Sent: 31 August 2009 05:16 PM
To: Altaaf Suleman
Cc: Phahlane, Beulah
Subject: RE: Extremely dissatisfied customer- repair no. RN21198953



Good day Altaaf,



HP would really like to apologise for the inconvenience that you have experienced.

We will replace your thin client with an upgrade, Axiz is getting stock on Wednesday, the 2nd of September and I will arrange for delivery to you from their Midrand warehouse.



I will send you a letter of replacement confirmation shortly to review and reply back.

I will also speak to Roberto once again about this to provide you an action plan of what is HP going to do resolve.



Thank you for supporting HP,


Gladness Nale



Customer Relations Team Manager
Phone : +27 11 785 1000
HP South Africa (Pty) Ltd
Fax : +27 11 785 1375
12 Autumn Street
Rivonia
Sandton

E-Mail : crtrsa@hp.com
Web Site http://www.hp.co.za/



HP South Africa with a certified score of 86.85% is a Level 2 Contributor to B-BBEE as per the DTI’s gazetted Codes of Good Practice.




--------------------------------------------------------------------------------

From: Phahlane, Beulah
Sent: 31 August 2009 13:27
To: Nale, Gladness
Subject: FW: Extremely dissatisfied customer- repair no. RN21198953

Hi Glad



Altaaf is back and the one we sent him on Friday doesn’t work either he Is more than pissed



From: Altaaf Suleman [mailto:]
Sent: 31 August 2009 13:09
To: goisfouche@hp.com
Cc: Phahlane, Beulah; udominick@letmerepair.co.za; ZA GD MOD
Subject: FW: Extremely dissatisfied customer- repair no. RN21198953



The MD/ CEO of HP



I am so frustrated with HP and the service that you offer. I sincerely want a refund for all the HP products I purchased as Hp really cannot meet its customers needs. I have just received my third thin client that does not work. DO I need to purchase a new computer because you cant meet your obligations to your customers? I purchased HP because my business needs service. To date I have received the worst possible service. Can you help?





Altaaf Suleman


--------------------------------------------------------------------------------

From: Altaaf Suleman
Sent: 28 August 2009 10:02 AM
To: 'zagdmod@hp.com'
Cc: Subject: Extremely dissatisfied customer- repair no. RN21198953



Hi Beula Phalalane



I have purchased 2 HP servers and 7 thin clients from you with hp care packs. To date the service I have received is atrocious. My thin client in my capetown store went down on the 27 July 2009. When I contacted the Hp call centre I was informed that I need to take the unit into a repair centre in Montague Gardens in Capetown as they will do the repair. When my staff got to the centre they informed us that we need to contact let me repair as they do not deal with thin clients. Shamiella from Let me repair arranged for the unit to be collected on the 29th July 2009 and a replacement was received on the 31 July 2009. This unit was password protected and my staff could not connect to the VPN hence they sent the unit back to my Head office in Durban where we attempted to contact Hp for assistance. As I needed to go to a trade show the unit did sit in Durban for approximately two and a half weeks. (this is my fault for the delay and I can accept responsibility for this) I contacted let me repair on the 24th August 2009 and asked Shamilla to collect the unit on Monday 24 August as the unit sent to me did not work, she arranged this unit to be collected on the 24 August and a replacement unit was received by me on the Afternoon of the 27 August 2009. On the 28th August I switched the unit on to set up the vpn connection to find that the unit is not working. I subsequently contacted HP and let me repair to complain about the service I have been receiving. I have spoken to Shamilla at let me repair this morning and told her that I am a frustrated and totally disgruntled customer to be met with the same levels of frustration on her side (excellent customer service when your frustrations at poor service is met with the same frustration at you being a dissatisfied customer when the employee of let me repair is trying to her best to resolve your problem – so why should you be frustrated as a customer and be so unappreciative?)



Shamilla will send out a new unit to me today and hopefully it works. My question is why did I purchase care packs which state a 3 yr next business day exchange when HP or its service providers cannot provide this service. This is my second experience with HP and thin clients. Can I get a refund on the thin clients and the servers purchased from HP and maybe go to a competitor that can meet the obligations of the service that they sell or will I always need to be satisfied that at least someone does try to resolve your problem and you should be grateful that poor customer service is at least some service!



Please do surprise me and forward this to your MD of HP South Africa and wow me with phenomenal service when he does respond.





Thank you



Altaaf Suleman



PieceofJUNK says: (5 years ago)
 0
My wife has a HP laptop Pavilion Entertainment model. Was purchased in 9/2007 and she has had constant problems with the unit shutting down - even when the battery was 99% charged. About 5 mionths ago the computer crashed and we took it to a repair facility and was told that HP has had problems with the Mother Board made overseas and they are in litigation with the motherboard manufacturer. Can someone please e mail me at Fgalus@insightbb.com and advise if there is a class action suit and what do you do to get the computer fixed - F. Galus



ganesh says: (5 years ago)
 0
i am laptop delar .i want hp laptop branch office in karnataka



dwancab says: (5 years ago)
 0
Does anyone pay attention?? I have purchased two laptops and a Wireless printer and laptops or printer does not recognise one another. Come on same brand????? also called for help (could not understand half of info) and he hung up on me. WHAT DOES THAT SAY ABOUT HP?? (NOT MUCH)



lemado says: (5 years ago)
 0
I purchased an HP laptop. After I purchased it the hinges began to get worse and worse over time until after about 8 months they no longer held the computer upright. I sent the computer in to have it serviced under the warranty. The service department said that the warranty doesnt cover physical defects and it would cost $318 to fix. I'll never buy an HP again.



palashmol says: (5 years ago)
 0
I bought HP iPAQ H 6300 in year August 2005. I am facing following problems 1- Unit gets shut down automatically any time during use and states that LOW BATTERY, even if the battery is charged 99%. 2- Every time the battery is changed in less then 2 mins. time the unit requires to recaliberate the screen and entire data is lost.3-While restoring data from SD card the unit gets hanged and restoration is not complete. 4- Speaker gives unclear voice and very low pitch voice is heard.
The phone needs to change the speaker, reloading the software, identify the reason for hanging during restoration process, identify the reason for sudden shut downs and take corrective repair actions.
I have contacted HP India office in Gurgaon India, but they say that this model is not supported in India for service and repair. I bought this unit from Indonesia and HP ASP says that since it is bought from Indonesia so India HP ASP can't repair and only can be repaired in Indonesia. I had online chat with HP Mr. Anil for repair but the chat turned out totally hope less and futile. I have spent so much money on this unit (approx 735 USD)expecting that I can use this device for a longer period and pride in using HP product but actually it has turned out to be hope less service from HP and totally irresponsible behaviour of HP India team. HP team is totally washing their hands from the responsibility of helping me and getting the device repaired. I think I will never use HP product in future. It is black spot on HP which has earned a respectable name in computers world but now I have serious doubts on HP's credibility. Although I wanted to write to CEO of HP Mr. Mark Hurd but could not get his email. Should I scrap this unit ??? Who is responsible ??? or did I make a mistake buying HP product.Case has been registered with HP technical team the product S/N is TWG50406LS.If HP doesn't support me that means HP is irresponsible at all and spoiling its name in market.



sc00tt says: (5 years ago)
 0
Customer Service Sucks



sc00tt says: (5 years ago)
 0
I call support staff for help on desk top (hp-1129n) I was told I had to pay $49.95 one time or $99.95 One year support on computer I chose one time we started talking about the problen ( I was getting blue screen) I was told to bring it up in recovery and then to get my pictures off and call back I was never told to call back in 14 days when I called back I was told I would have to pay again because it had been over 14 days this is wrong and I will NEVER buy a HP product again NEVER




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