Created By:	joymaureen	Last Reply:	joymaureen
Priority Level:	[High]	Status:	[Open]
Created:	10 years ago	Last Updated:	10 years ago
Department:	N/A	Replies:	0
Product:	Hewlett Packard Pavilion laptop

It all started 3 weeks ago when my laptop adaptor stopped charghing. I was surprised as i brought the laptop HP Pavillon 15-n259TX NB PC in end of May 2014. Anways..I called the customer support for the issue the lady on call told me that possbly it was because the BIOS was not updated and she walked me through a couple of steps to update the BIOS. Now problem 2) After the BIOS was updated the system woudln't boot.So she said motherboard would need replacement.So here I am with my 3month old notebook and Battery down and motherboard gone....What is the credibiality of HP.Anyways the customer support esures me within 2 days the parts will be shipped and my issue will be resolved.It takes 1 week after continous followup for the part to be shipped. The customer executive gets the parts and inspects the PC he says that only the motherboard is shiped and this is a battery issue...The battery is not shipped...it will take 2 more days.....as earlier the 2 days is a week long wait. So now after the 2 weeks the battery arrives. The CE comes replaces the battery and it still dosent charge then he updates the BIOS and replaces the motherboard....Voila the battery starts charging...just when I am thinking thank god the issue is fixed....problem 3) The keypad is not working now!!!.The CE runs some tests and finds out the keypad needs replacement. It's absurd its hardly 3 months and the 3 main parts of my laptop gets corrupt and HP talks about 15 days replacement policy!!! I need to know what is the escalation matrix for this issue as I need a fresh laptop. HP talks about quality and "making things matter". How do you ever expect people to "invent" when in reality your products work like a cheap chinese phone!!.

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